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Get in touch with our team for support, partnerships, or any questions about our logistics platform. We're here to help you succeed.

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Get In Touch

Multiple ways to reach our support team

Live Chat

Get instant support through our in-app chat system. Available 24/7 for all users.

Response Time: < 2 minutes

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Email Support

Send us an email for detailed support and technical assistance.

support@myload.co.za

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Phone Support

Call our support hotline for urgent issues and immediate assistance.

+27 86 000 0000

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Our Offices

Visit us at our convenient locations across South Africa

Johannesburg HQ

123 Business Avenue
Sandton, Johannesburg
2196, Gauteng

Head Office

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Cape Town Office

456 Harbour Road
V&A Waterfront, Cape Town
8001, Western Cape

Regional Office

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Durban Office

789 Marine Parade
Durban Central, Durban
4001, KwaZulu-Natal

Regional Office

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Business Hours

Customer Support
Monday - Friday 24/7
Saturday - Sunday 24/7
Emergency support available
Office Hours
Monday - Friday 08:00 - 17:00
Saturday 08:00 - 13:00
Sunday Closed
South African Standard Time

Frequently Asked Questions

Quick answers to common questions

Our live chat support responds in under 2 minutes, email support within 4 hours, and phone support is available 24/7 for urgent issues.
We accept payments from all major South African banks including FNB, ABSA, Standard Bank, Nedbank, and Capitec through both EFT and card payments.
Payments are held securely in escrow until delivery is confirmed through our proof of delivery (POD) system. Funds are automatically released to transporters once delivery is verified.
Yes, all shipments are tracked in real-time using GPS technology. You'll receive automatic updates and can monitor progress through our platform or mobile app.
HCV loads (truck, truck & trailer, superlink, abnormal) are billed at 3% + VAT, while LCV work (bakkie/LDV, tow truck/flatbed) is billed at 6% + VAT. Shippers and transporters each pay their side—no subscription or hidden surcharges.
Register as a transporter, upload required documentation including company registration, insurance, and driver licenses. Our verification process typically takes 2-3 business days.

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